Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and dh88 ("Platform", "we", "us"). By registering an account, accessing the website at dh88.buzz, or using any service offered by dh88, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must immediately discontinue use of the platform. dh88 reserves the right to update, amend, or replace these Terms at any time. Continued use of the platform after changes are published constitutes your acceptance of the revised Terms.

2. Eligibility Requirements

To register and use dh88, you must meet all of the following eligibility criteria. Failure to meet any one of these conditions disqualifies you from using the platform and may result in immediate account termination without refund.

• You must be at least 21 years of age (21+ only). dh88 strictly enforces this age restriction in compliance with responsible gaming principles.
• You must be a resident of or lawfully located in a jurisdiction where online gaming is not explicitly prohibited.
• You must register using your own accurate personal information. Creating accounts under false identities or using third-party information is strictly prohibited.
• You must not have been previously banned, suspended, or excluded from dh88 or any affiliated platform.

dh88 reserves the right to request identity verification documents at any time. Where KYC (Know Your Customer) procedures apply, failure to provide valid documentation within the stipulated timeframe may result in account restriction or closure and forfeiture of pending withdrawals.

3. Account Registration & Security

Each player is permitted to hold only one registered account on dh88. Duplicate accounts — whether registered under different names, phone numbers, email addresses, or payment methods — are considered a violation of these Terms and will result in permanent suspension of all associated accounts, including any balances or pending withdrawals.

Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. dh88 will never ask for your password via email, phone, or chat. Do not share your login credentials with any third party. Any activity conducted through your account — whether authorised by you or not — is your responsibility.

Verification Process

To comply with anti-money-laundering (AML) guidelines and to protect our community, dh88 may require players to complete a verification process. Verification documents may include, but are not limited to:

• A valid government-issued photo ID (National ID card, passport, or driver's licence).
• Proof of address (utility bill, bank statement) issued within the last three months.
• Proof of payment method ownership (screenshot of bKash or Nagad account linked to your registered phone number).

4. Deposits & Withdrawals

dh88 supports multiple payment methods tailored to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, and select bank transfer options via Dutch-Bangla Bank, City Bank, BRAC Bank, and others. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Policy

All deposits must be made from a payment method registered in your own name. Minimum and maximum deposit limits apply and are displayed within the platform cashier. dh88 does not charge fees on deposits, but your payment provider may apply transaction charges. Deposits are credited to your account immediately upon successful confirmation from the payment gateway.

Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• Withdrawals may only be processed to the same payment method used for your most recent deposit. This is a standard security measure to prevent fraud.
• Active bonus wagering requirements must be fully completed before a withdrawal request can be approved. Withdrawals requested while a bonus is active but incomplete may result in bonus forfeiture.
• Processing times vary by payment method. bKash and Nagad withdrawals are typically processed within 24 hours; bank transfers may take up to 3 business days.

5. Bonuses & Promotional Offers

dh88 periodically offers welcome bonuses, reload bonuses, free spins, cashback promotions, and special seasonal offers timed around events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All promotions are subject to specific terms stated at the time of the offer and the general bonus rules set out in this section.

The following general bonus rules apply unless otherwise stated in the specific promotion's terms:

• Bonuses are for personal use only. Sharing, transferring, or selling bonuses between accounts is prohibited.
• Wagering requirements (rollover) must be met within the promotional period. Uncompleted wagering requirements result in bonus expiry.
• dh88 reserves the right to void any bonus if evidence of bonus abuse, arbitrage betting, or exploitation of system errors is detected.
• Bonuses credited in error must be reported to support immediately. dh88 reserves the right to reclaim any funds credited due to technical errors.

6. Prohibited Activities

The following activities are strictly prohibited on dh88. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to the relevant authorities:

• Fraudulent activity, including use of stolen payment credentials, chargebacks, or any attempt to deceive the platform or other players.
• Collusion between players to manipulate game outcomes, exploit bonus structures, or engage in any form of match-fixing on sports betting markets.
• Use of software bots, automated scripts, AI tools, or any mechanism to gain an unfair advantage over other players or the platform.
• Money laundering or using the platform for any purpose other than legitimate gaming entertainment. dh88 actively cooperates with AML compliance efforts.
• Creating multiple accounts (multi-accounting) to claim duplicate bonuses or circumvent account restrictions or bans.

dh88 employs advanced fraud detection tools and works with third-party verification providers. Accounts flagged by our detection systems are reviewed by our compliance team, and appropriate action — including permanent ban and legal referral — will be taken without prior notice.

7. Responsible Gaming

dh88 is firmly committed to promoting responsible gaming across all its services. We believe gambling should remain an enjoyable form of entertainment, not a source of financial stress or personal harm. Players are encouraged to set personal deposit limits, loss limits, and session time limits within their account settings to keep their gaming activity manageable and healthy.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact our support team immediately at [email protected] to request a self-exclusion or account cooling-off period. You may also visit our Responsible Gaming page for further guidance and resources. Remember: gambling is for adults aged 21 and above only. Play responsibly.

8. Limitation of Liability

dh88 provides its services on an "as is" and "as available" basis. To the maximum extent permitted under applicable law, dh88 expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. dh88 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall dh88, its directors, employees, agents, affiliates, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services. This includes losses arising from game outcomes, technical failures, or unauthorised access to your account. Your sole remedy in the event of any dispute is to discontinue use of the platform.

9. Amendments to Terms

dh88 reserves the right to modify, update, or replace any part of these Terms at any time and without prior notice. Changes become effective immediately upon publication on the dh88 website. It is your responsibility to review these Terms periodically. We may, at our discretion, notify registered users of material changes via email or in-platform notification — however, failure to receive such a notification does not exempt you from the updated Terms.

10. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to dh88's operating jurisdiction. dh88 makes no representation that materials or services on the platform are lawful or appropriate for use in all locations.

In the event of a dispute between you and dh88, we encourage you to first contact our support team at [email protected] to seek an amicable resolution. dh88 aims to resolve all player complaints fairly and within a reasonable timeframe. If a satisfactory resolution cannot be reached through direct communication, the matter may be referred to binding arbitration in accordance with applicable rules.