Privacy Policy

Introduction

Welcome to dh88, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how dh88 ("we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "your") when you access or use our website at https://dh88.buzz, our games, betting services, and any related features or communications.

By registering an account, depositing funds, placing bets, or otherwise using dh88's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. We encourage you to read this document carefully and contact us if you have any questions regarding your personal data.

Information We Collect

To deliver a safe, compliant, and enjoyable gaming experience, dh88 collects the following categories of personal information from users who register and play on our platform:

• Identity Information: Full name, date of birth, gender, and a copy of government-issued identification documents where required for account verification.
• Contact Information: Email address, mobile phone number, and residential address in Bangladesh (city, district).
• Financial Information: Payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay), transaction histories, deposit and withdrawal records.
• Technical Data: IP address, device type, browser type and version, operating system, time-zone setting, and pages visited on dh88.
• Behavioural Data: Gameplay history, betting patterns, game preferences, session duration, and promotional interactions.

We collect this information directly from you when you register, make transactions, use our customer support channels, or interact with our platform. We may also receive data automatically through cookies and similar tracking technologies while you browse dh88.

How We Use Your Information

dh88 processes your personal information only for legitimate and lawful purposes. We use the data we collect to:

• Account Management: To create, verify, and manage your dh88 player account, including identity verification and Know Your Customer (KYC) checks required for responsible gaming compliance.
• Payment Processing: To process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and other supported payment channels available in Bangladesh.
• Service Delivery: To provide you with access to cricket betting, live casino, slots, crash games, and all other dh88 gaming products tailored to the Bangladesh market.
• Customer Support: To respond to your queries, complaints, and technical issues raised through our support channels, including email communications.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other unlawful or suspicious activities on the platform.
• Marketing and Promotions: To send you relevant promotional offers, bonuses, and seasonal campaigns — such as Eid specials, BPL cricket promotions, or Pohela Boishakh offers — where you have provided consent. You may opt out at any time.

Sharing Your Information

dh88 does not sell, rent, or trade your personal information to any third party for commercial gain. We may, however, share your information with carefully selected third parties in the following strictly limited circumstances:

• Payment Partners: We share necessary transaction data with payment processors — including bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of completing deposits and withdrawals on your behalf.
• Technology and Compliance Providers: We may share data with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), platform security vendors, and fraud detection partners to the extent required to provide you with a safe gaming environment.
• Legal Obligations: We may disclose your data to competent authorities when required to do so by applicable law, court order, or regulatory mandate, including anti-money-laundering regulations.

In every case where data is shared, we require all third parties to maintain appropriate data security standards and to use the information only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

dh88 uses cookies and similar tracking technologies — including local storage and session identifiers — to improve your browsing experience, remember your preferences, keep you logged in, and analyze how players interact with our platform. Cookies are small text files stored on your device that allow our web server to recognize your browser on subsequent visits.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit your access to some features of dh88. For players in Dhaka, Chittagong, Sylhet, and across Bangladesh accessing dh88 on mobile devices, we optimize cookie usage for low-bandwidth environments.

Data Retention

dh88 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including satisfying legal, regulatory, accounting, or reporting requirements. For active accounts, we retain personal data for the lifetime of the account and for a defined period after account closure in accordance with applicable record-keeping obligations.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal standards. Aggregate, anonymised data derived from player activity may be retained indefinitely for statistical and analytical purposes, but this data cannot be used to identify you personally.

Your Rights Over Your Personal Data

As a dh88 user, you have the following rights with respect to your personal information held by us. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data dh88 holds about you, including details of how and why it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Subject to our legal data retention obligations, you may request deletion of your personal data from our systems.
• Right to Restrict Processing: You may request that we temporarily stop processing your data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to Object: You may object to certain types of processing, such as direct marketing communications, and we will honour such requests promptly.

We aim to respond to all data rights requests within 30 days. In complex cases this may be extended, but we will keep you informed. There is no charge for making a request.

Data Security

dh88 takes the security of your personal information extremely seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, secured server infrastructure, restricted staff access to personal data on a need-to-know basis, and regular security reviews.

Despite our best efforts, no method of internet transmission or electronic storage is 100% secure. If you believe your dh88 account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your account.

Third-Party Links

Our platform may contain references to third-party services, game providers, or payment partners. This Privacy Policy applies only to dh88 and does not extend to any external platforms or services. We encourage you to review the privacy policies of any third parties you interact with separately from dh88.

Age Restriction — 21+ Only

dh88 is strictly an adult entertainment platform. We do not knowingly collect personal data from individuals under the age of 21. All users must be 21 years of age or older to register and play on dh88. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data. Parents and guardians in Bangladesh are encouraged to use available parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

dh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of dh88 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how dh88 handles your personal data, our support team is available to assist you. Please reach out to us by email — our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link). We look forward to addressing your privacy concerns and ensuring your experience with dh88 remains safe, transparent, and enjoyable.